This privacy policy provides you with details of how I collect and process your personal data through the website www.rbvaservices.com
Rowena Barnard is the data controller and responsible for your personal data. (referred to in this privacy document as ‘us’, ‘we’ or ‘our’.)
Our contact details are:
Name: Rowena Barnard
Email address: hello@rbvaservices.com
Postal address: Eastfield House, Front Street, Perkinsville, DH2 1QP
Data Collection, Purpose and Processing
Personal data is any information which can identify an individual.
We may collect Communication Data. This includes any communication you send via email, through messaging services, through social media posting and messages and any other communication you may send us. We process this data for the purpose of communicating with you, record keeping and for the pursuance or defence of legal claims.
User Data
This includes data about how you use our website allowing us to properly administer our website and online services.
Customer Data
This includes any information relating to the purchasing of goods and/or services. This includes name, title, address, email address, phone number, card details. We process these to supply the services and/or goods which you have purchased and for our records. Our lawful ground for processing this information is to perform the contract entered into between us and yourself at your request.
Technical Data
This includes data about the use of our website and online services for example IP address, login data, browser data, page views, navigation path, length of time on the website and pages and the devices you use to view the website. This is gathered by third party analytics. Our lawful ground for processing this data is to grown our business, develop marketing strategy and properly administer our website and business. We process this technical data to analyse the use of our website and services.
Data Security
We have put in place measures so that your information is secure and prevent it being accidentally lost, misused, accessed without authority, disclosed, altered.
Data Retention
We only retain your data for as long as is necessary to perform the purpose it was collected for. For some tax purposes as required by HMRC we may need certain data for 6 years.
Your Rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. If your request is complex or you have made numerous requests it may take longer but we will notify you if this is the case. Please contact us via email at hello@rbvaservices.com
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at hello@rbvaservices.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk